Return Policy Page
We are committed to ensuring a smooth and satisfactory shopping experience for buyers. Our return policy is designed to provide clarity and fairness for all parties involved. Buyers may request a return if the product received is defective, damaged, does not match the description, or is otherwise unsatisfactory. The return request must be initiated within the specified return window, typically [insert time frame, e.g., 7–30 days] from the date of delivery.
To process a return, buyers must provide proof of purchase and, if applicable, evidence of the issue, such as photos or videos. Once the return request is approved, the product must be shipped back in its original condition and packaging, unless the issue prevents this. Return shipping costs may be covered by the seller or the platform depending on the reason for the return and the specific policy terms.
Refunds will be issued once the returned product is received and inspected. The refund amount may exclude certain fees or deductions based on the original order terms. For products that are non-returnable, such as perishable goods, personalized items, or products marked as final sale, returns and refunds will not be accepted unless required by law.
The platform reserves the right to mediate disputes between buyers and sellers to ensure a fair resolution. Sellers failing to comply with return obligations or policies may face penalties, including account suspension. Policies are subject to change, and updates will be communicated to users via email or this page.
For further assistance with returns, contact support through the designated channels.
